Refund policy
Refund Policy
We Guarantee Your Satisfaction. The best just got better! Though it's very rare, if you are not satisfied with your purchase for any reason, we want to know about it. We stand behind our products 100%.
We guarantee the quality of everything we sell. If something doesn't match up to our description of it, return the unused portion for a 100% refund or exchange; the original shipping & handling charges are non-refundable. The offer is void if the product is used more than 25%.
Kickstarter Coffee must authorize all returns in writing before returning the item(s) for a refund or exchange. Customer Service will make a "Return Merchandize Authorization Number" or "RMA" number available. This number is to be displayed on the outside shipping carton.
Return the unused portion of your item(s) within 30 days from the date of purchase. Please return the unused product as it is. You are responsible for covering any shipping costs incurred to ship the item(s) back to our facility. We only ask that you include a short note explaining why you weren't completely satisfied. Including the purchase order number is mandatory as it is equivalent to your sales receipt.
Customer Service:
Email: info@mykickstartercoffee.com
Hours: Monday through Friday, 8:30 AM to 5:00 PM EST
Refund Instructions:
The Customer Service of the return address will advise you. Please only ship products with an RMA number.
If the product is damaged or defective, you must contact us within ten (10) business days from the purchase date. We will issue a call tag for the product and gladly send a replacement. Please do not discard any product and/or packaging from the shipment until instructed in writing by customer service. We will inspect the undesirable product upon receipt.
In the event that a shipment does not arrive at the address specified for the order or your order is incomplete, you must report to Customer Service that the product was not received. We ask that these reports are made within ten (10) business days from the purchase date.
We guarantee the quality of everything we sell. If something doesn't match up to our description of it, return the unused portion for a 100% refund or exchange; the original shipping & handling charges are non-refundable. The offer is void if the product is used more than 25%.
Kickstarter Coffee must authorize all returns in writing before returning the item(s) for a refund or exchange. Customer Service will make a "Return Merchandize Authorization Number" or "RMA" number available. This number is to be displayed on the outside shipping carton.
Return the unused portion of your item(s) within 30 days from the date of purchase. Please return the unused product as it is. You are responsible for covering any shipping costs incurred to ship the item(s) back to our facility. We only ask that you include a short note explaining why you weren't completely satisfied. Including the purchase order number is mandatory as it is equivalent to your sales receipt.
Customer Service:
Email: info@mykickstartercoffee.com
Hours: Monday through Friday, 8:30 AM to 5:00 PM EST
Refund Instructions:
The Customer Service of the return address will advise you. Please only ship products with an RMA number.
- Packages that are returned without an RMA number will be refused upon returning to the warehouse(s).
- Once we receive your return, we will gladly exchange your item(s) or return your money.
- Refunds may be settled using the same payment method used to pay for the original purchase. All refunds and exchanges are done on the 1st and the 15th of each month with no exceptions.
Damaged, Defective, or Undelivered Product:
If the product is damaged or defective, you must contact us within ten (10) business days from the purchase date. We will issue a call tag for the product and gladly send a replacement. Please do not discard any product and/or packaging from the shipment until instructed in writing by customer service. We will inspect the undesirable product upon receipt.
In the event that a shipment does not arrive at the address specified for the order or your order is incomplete, you must report to Customer Service that the product was not received. We ask that these reports are made within ten (10) business days from the purchase date.